{"id":32470,"date":"2022-06-20T12:46:15","date_gmt":"2022-06-20T10:46:15","guid":{"rendered":"https:\/\/3mkstore.com\/log-a-support-ticket\/"},"modified":"2022-06-21T22:36:19","modified_gmt":"2022-06-21T20:36:19","slug":"create-ticket","status":"publish","type":"page","link":"https:\/\/3mkstore.com\/en\/support-center\/create-ticket\/","title":{"rendered":"Create a ticket"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"32470\" class=\"elementor elementor-32470\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35240de7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"35240de7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ff7dc1e\" data-id=\"2ff7dc1e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-686b57d2 elementor-widget elementor-widget-shortcode\" data-id=\"686b57d2\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div id=\"kbs_ticket_wrap\">\n\t\t<div id=\"kbs_ticket_form_wrap\" class=\"kbs_clearfix\">\n                <form enctype=\"multipart\/form-data\" id=\"kbs_ticket_form\" class=\"kbs_form\" method=\"post\" action=\"\">\n    \t\t<div class=\"kbs_alert kbs_alert_error kbs_hidden\"><\/div>\n            \n            <fieldset id=\"kbs_ticket_form_fields\">\n                <legend>Create a ticket<\/legend>\n\n                \n\t\t\t\t\t                                                                                    <p class=\"kbs-categories\">\n                                                                                                                <label for=\"kbs-categories\">\n\n                                    Categories\n                                                                            <span class=\"kbs-required-indicator\">*<\/span>\n                                    \n                                <\/label>\n\n                                \n                            \n                            <select name=\"kbs-categories\" id=\"kbs-categories\" class=\"mk-kbs-categories kbs-input\"><option value=\"\"><\/option><option value=\"427\">Product Activation<\/option><option value=\"429\">Other problems<\/option><option value=\"428\">Product delivery<\/option><option value=\"426\">Checkout<\/option><\/select>\n                            \n                                            <\/p>\n                    \n\t\t\t\t\t\n                \n\t\t\t\t\t                                                                                    <p class=\"kbs-prenom\">\n                                                                                                                <label for=\"kbs-prenom\">\n\n                                    First Name\n                                                                            <span class=\"kbs-required-indicator\">*<\/span>\n                                    \n                                <\/label>\n\n                                \n                            \n                            <input type=\"text\" name=\"kbs-prenom\" id=\"kbs-prenom\" class=\"kbs-input mk-kbs-first-name\" \/>\n                            \n                                            <\/p>\n                    \n\t\t\t\t\t\n                \n\t\t\t\t\t                                                                                    <p class=\"kbs-nom\">\n                                                                                                                <label for=\"kbs-nom\">\n\n                                    Name\n                                                                            <span class=\"kbs-required-indicator\">*<\/span>\n                                    \n                                <\/label>\n\n                                \n                            \n                            <input type=\"text\" name=\"kbs-nom\" id=\"kbs-nom\" class=\"kbs-input\" \/>\n                            \n                                            <\/p>\n                    \n\t\t\t\t\t\n                \n\t\t\t\t\t                                                                                    <p class=\"kbs-adresse-e-mail\">\n                                                                                                                <label for=\"kbs-adresse-e-mail\">\n\n                                    E-mail address\n                                                                            <span class=\"kbs-required-indicator\">*<\/span>\n                                    \n                                <\/label>\n\n                                \n                            \n                            <input type=\"email\" name=\"kbs-adresse-e-mail\" id=\"kbs-adresse-e-mail\" class=\"kbs-input\" \/>\n                            \n                                            <\/p>\n                    \n\t\t\t\t\t\n                \n\t\t\t\t\t                                                                                    <p class=\"kbs-sujet\">\n                                                                                                                <label for=\"kbs-sujet\">\n\n                                    Subject\n                                                                            <span class=\"kbs-required-indicator\">*<\/span>\n                                    \n                                <\/label>\n\n                                \n                            \n                            <input type=\"search\" name=\"kbs-sujet\" id=\"kbs-sujet\" class=\"kbs-input kbs-article-search\" \/>\n                            \n                                            <\/p>\n                    \n\t\t\t\t\t                        <div id=\"kbs-loading\" class=\"kbs-loader kbs-hidden\"><\/div>\n                        <div class=\"kbs_alert kbs_alert_warn kbs-article-search-results kbs_hidden\">\n                            <span class=\"right\">\n                                <a id=\"close-search\">Close<\/a>\n                            <\/span>\n                            <strong>Could any of the following KB Articles help resolve your query?<\/strong>\n                            <span id=\"kbs-article-results\"><\/span>\n                        <\/div>\n                    \n                \n\t\t\t\t\t                                                                                    <p class=\"kbs-numero-de-commande\">\n                                                                                                                <label for=\"kbs-numero-de-commande\">\n\n                                    Order number\n                                    \n                                <\/label>\n\n                                \n                            \n                            <input type=\"number\" name=\"kbs-numero-de-commande\" id=\"kbs-numero-de-commande\" class=\"kbs-input\" \/>\n                            \n                                            <\/p>\n                    \n\t\t\t\t\t\n                \n\t\t\t\t\t                                                                                    <p class=\"kbs-joindre-des-fichiers\">\n                                                                                                                <label for=\"kbs-joindre-des-fichiers\">\n\n                                    Attach files\n                                    \n                                <\/label>\n\n                                \n                            \n                            <input type=\"file\" name=\"kbs-joindre-des-fichiers[]\" \/><input type=\"file\" name=\"kbs-joindre-des-fichiers[]\" \/>\n                            \n                                            <\/p>\n                    \n\t\t\t\t\t\n                \n\t\t\t\t\t                                                                                    <p class=\"kbs-message\">\n                                                                                                                <label for=\"kbs-message\">\n\n                                    Message\n                                                                            <span class=\"kbs-required-indicator\">*<\/span>\n                                    \n                                <\/label>\n\n                                \n                            \n                            <div id=\"wp-kbs-message-wrap\" class=\"wp-core-ui wp-editor-wrap tmce-active\"><link rel='stylesheet' id='dashicons-css' href='https:\/\/3mkstore.com\/wp-includes\/css\/dashicons.min.css?ver=954beebc735552c0ac67591cc116484b' media='all' \/>\n<link rel='stylesheet' id='editor-buttons-css' href='https:\/\/3mkstore.com\/wp-includes\/css\/editor.min.css?ver=954beebc735552c0ac67591cc116484b' media='all' \/>\n<div id=\"wp-kbs-message-editor-container\" class=\"wp-editor-container\"><textarea class=\"wp-editor-area\" rows=\"10\" autocomplete=\"off\" cols=\"40\" name=\"kbs-message\" id=\"kbs-message\"><\/textarea><\/div>\n<\/div>\n\n\n                            \n                                            <\/p>\n                    \n\t\t\t\t\t\n                \n        \t\t            <\/fieldset>\n\n\t\t\t\n            <fieldset id=\"kbs_ticket_form_submit\">\n\n            \t            \t\n\t    \t<input type=\"hidden\" name=\"kbs_form_id\" value=\"32464\" \/>\n        \t<input type=\"hidden\" name=\"kbs_honeypot\" value=\"\" \/>\n        \t<input type=\"hidden\" name=\"redirect\" value=\"https:\/\/3mkstore.com\/en\/wp-json\/wp\/v2\/pages\/32470\/\" \/>\n        \t<input type=\"hidden\" name=\"kbs_nonce\" value=\"dc95198b5c\" \/>\n        \t<input type=\"hidden\" name=\"action\" value=\"kbs_validate_ticket_form\" \/>\n        \t<input type=\"hidden\" name=\"kbs_submission_origin\" value=\"https:\/\/3mkstore.com\/en\/wp-json\/wp\/v2\/pages\/32470\/\" \/>\n    \n\t<input type=\"hidden\" id=\"kbs_log_ticket\" name=\"kbs_log_ticket\" value=\"8df0057d94\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/32470\" \/>\n    \n                <input class=\"button\" name=\"kbs_ticket_submit\" id=\"kbs_ticket_submit\" type=\"submit\" value=\"Submit a ticket\" \/>\n\n                \n            <\/fieldset>\n\n        \t\n        <input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\n        \n    <\/div><!--end #kbs_ticket_form_wrap-->\n<\/div><!-- end of #kbs_ticket_wrap -->\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":32503,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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